Terms and Conditions
Acer warrants that the product you have purchased is free from manufacturing defects in materials and workmanship when dispatched from our warehouse.
In Australia, Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Your Acer Care Protection Plan (herein referred as Plan) is guided by these Terms and Conditions, which covers defects for your Acer Product and provides you with access to the telephone support for the covered Acer Product as well. To obtain the Plan, you must register the Plan while your Acer Product is still under its original warranty. Proof of purchase may be required to verify the entitlement of the Plan. You must purchase a separate Acer Care Protection Plan for each Acer Product to be covered.
The Plan provides you the coverage extension of your Acer Product up to three years depending on the Plan purchased. Your Plan can only be applied to Acer Products purchased and operated in Australia or New Zealand. In all cases, the Plan begins on the date the Plan is registered and terminates at the end of the Plan Period.
During the Plan coverage period as indicated above, the Acer Authorised Repair Centre will, at no additional charge, replace defective parts with new parts or serviceable parts that are equivalent to new parts in performance. All replaced or exchanged parts, which are taken out under this Plan, become the property of Acer.
The Plan does not extend or affect the original Acer International Traveller¿s Warranty (¿ITW¿) which may be included on your Acer Product.
The Plan covers the battery of your Acer Aspire notebook or Acer Iconia tablet against manufacture defects only, and the battery degradation due to usage or age is not covered.
The Plan does not apply and, at Acer¿s option, becomes void if the product has been physically damaged or rendered defective: (a) as a result of accident, misuse, or abuse, or other circumstances beyond Acer¿s control; (b) by the use of parts or peripherals not manufactured or supplied by Acer; (c) as a result of normal wear and tear; (d) by use within an improper operating environment; (e) by modification of the product; (f) by the serial number being removed or defaced; (g) as a result of service rendered by anyone other than an Acer Authorised Repair Centre; or (h) as a result of the product being operated otherwise than in accordance with Acer¿s instructions.
1.2 Service Options
Acer may provide service through one or more of the following options depending on the Plan purchased:
Acer will arrange an Authorised Service Technician to the place where your Acer Product is located to do the repair on-site, at our cost. The general repair turn-around time for onsite is 5 business days. If your Acer Product is located outside 50km from the original purchase place, Acer will make necessary arrangements to have the product repaired in the Acer National Repair Centre.
Acer will make all the necessary courier arrangements to forward your Acer Product to the Acer National Repair Centre. The average repair turn-around time is 5 to 10 business days. Once the repair is completed, your product will be forwarded back to you.
Acer reserves the right to change the method by which Acer may provide repair or replacement service to you, and your covered Acer Product¿s eligibility to receive a particular method of service, including but is not limited to onsite service at any time. Service options, parts availability and response times may vary according to the Plan purchased.
1.3 Obtaining Service
If you require service for your Acer Product that covered under this Plan, you can send your enquiry via www.acer.com.au/helpdesk for a prompt response. Alternatively, you can contact Acer National Call Centre between 9:00am and 5:00pm, Monday to Friday (excluding public holidays). Please call 1300 365 100 in Australia or 0800 223 769 in New Zealand.
Please have the following information ready when calling Acer National Call Centre:
- Your Name / address / contact phone number
- Serial Number ID (SNID)/ Proof of purchase
- Brief description of the symptoms
- Description of upgrades, additions and/or changes made to the product
2. Technical Service and Support
Your eligibility for Technical Service and Support starts from the actual day of the Plan registration and terminates at the end of the Plan coverage period.
During the Plan coverage period, you will have access to Acer¿s Technical Service and Support, which may include but is not limited to, assisting with setup of Acer pre-installed software; performing system recovery (except for data recovery); or configuring network connections.
This Plan does not cover: (a) third-party products or their effects on or interactions with pre-installed software on your covered Acer Product; (b) incorrect software installation, usage or software viruses or software inherent bugs; (c) damage to, or loss, of any programs, personal files or data stored on your covered Acer Product; (d) third-party web browsers, email clients or Internet Service Provider (ISP) software.
2.2 Obtaining Service
If you require Technical Service and Support for your covered Acer Product, you can contact Acer between 9:00am and 5:00pm, Monday to Friday (excluding public holidays). Please call 1300 365 100 in Australia or 0800 223 769 in New Zealand.
Terms and conditions are subject to change without notice. Please visit www.acer.com.au/acercare or www.acer.co.nz/acercare for full details